koihoki88 Privacy Policy

This page describes what we collect when you use koihoki88 and how we keep that data protected. We at koihoki88 take data privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on Liga 1, live-dealer tables, or esports markets, you share personal information with us. Our policy sets out what we do with that information, who can access it, and what rights you have.

Our commitment is straightforward: we collect only what we need to run your account, comply with local law, and process your payments. We do not sell your data to marketers. We do not share your account balance or game history with third parties unless the law requires it or you explicitly consent. We encrypt sensitive information. We keep your data only as long as necessary. This policy explains the details.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of koihoki88 comply with their own jurisdiction's regulations.

What We Collect and How We Use It

Account and Identity Data

We collect your email address, full name, date of birth, phone number, and residential address when you register on koihoki88. We use this data to create and manage your account, verify your identity, and prevent fraud. Before you can withdraw funds, we require government-issued ID and proof of address (e.g., utility bill). We verify this information against official records to comply with anti-money-laundering regulations. This process protects both you and us from unauthorized account access.

Payment and Transaction Data

When you deposit or withdraw, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, online payment), the amount, the timestamp, and the transaction status. We store this data to generate account statements, process refunds, and audit withdrawals. We do not store your full payment card number or e-wallet password. Payment processors (the banks and digital wallet providers) handle sensitive credential data directly; we receive only a confirmation code and transaction ID.

Our servers may sit outside your jurisdiction. We use third-party payment processors licensed to operate in Southeast Asia. These processors have their own privacy policies and security standards. By using koihoki88, you agree that we may share transaction data with these processors and with relevant financial authorities if legally required (e.g., during a tax audit or anti-fraud investigation).

Game and Betting Data

We record every game you play on koihoki88: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slots (Aviator, Sweet Bonanza, Gates of Olympus), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), and esports (Mobile Legends, Free Fire, PUBG Mobile). We log your stake, the outcome, your payout, and the game ID. We use this data to calculate your account balance, generate your game history, settle disputes, and detect problem patterns (e.g., if you lose large sums repeatedly, our system may flag your account for support follow-up). This data is yours; you can download your full game history from your account dashboard anytime.

Cookies and Device Data

We use cookies to keep you logged in, remember your preferences, and track your navigation on our site. We also collect your device type, operating system, IP address, and browser information. We use this data to prevent unauthorized access (e.g., if your account is accessed from an unusual location, we may ask for extra verification), improve our platform's performance, and detect technical issues. We do not use cookies to track you across other websites.

Support and Communication Data

When you contact our support team via email, live chat, or phone, we record your message and our response. We use this data to resolve your issue, train our support staff, and improve our service. We also send you account notifications (e.g., verification status, withdrawal confirmation) via email or SMS. You can disable non-essential notifications in your account settings, but transactional notifications (e.g., withdrawal processed) cannot be disabled because we need to confirm critical account activity with you.

Your Rights and Our Commitments

Data Access and Correction

You have the right to access your personal data on koihoki88 at any time. Log in to your account and navigate to "Account Settings" or "Privacy Center" to view your profile, contact details, and game history. If any information is incorrect (e.g., you discover a typo in your name), contact our support team and we will correct it. If you believe we hold data we should not, you can request deletion—though we may retain data if we are legally obligated to keep it (e.g., for tax or fraud investigation purposes).

Data Security

We encrypt your data in transit (using HTTPS) and at rest (using industry-standard encryption). We limit employee access to sensitive information on a need-to-know basis. We conduct regular security audits. However, no system is non-specific info secure. If we discover a data breach, we will notify you within a reasonable timeframe and provide guidance on steps to protect your account. We recommend using a strong, unique password for koihoki88 and enabling two-factor authentication if available.

Third-Party Sharing

We do not sell your data to advertisers or data brokers. We may share data with:

• Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet and their processors)
• Regulatory authorities and law enforcement (if legally required)
• Our service providers (e.g., cloud hosting, analytics, customer support platforms) under strict data protection agreements
• Live-dealer studios for identity verification during your gameplay session

These third parties are contractually bound to use your data only for the purposes we specify and to protect it according to standards at least as strict as our own.

Your privacy is not a feature we added on top of koihoki88—it is fundamental to how we operate. Transparency builds trust between platform and user.

Data Retention

We keep your account data for as long as your account is active. Once you close your account, we retain your personal information for a minimum of five years (to comply with tax and anti-money-laundering regulations). Game history is retained indefinitely for your reference. Payment records are kept for at least seven years. If you request deletion before the retention period ends, we will flag your account as "archived" but may not fully remove the data if we are legally required to keep it.

Contact koihoki88

If you have questions about this privacy policy, or if you wish to exercise your rights (access, correction, deletion), contact our support team. We respond to privacy requests within ten business days. You can reach us via email through your account dashboard or by visiting our FAQ page for current contact details. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can also reach our regional support office during business hours.

This privacy policy may be updated from time to time to reflect changes in our practice or applicable law. We will notify you of material changes via email at least thirty days before the change takes effect. Your continued use of koihoki88 after an update means you accept the revised policy.